translation services

Translation Services - Our Quality Process

Our quality process is the following. We will first review all documents submitted to us and determine if our areas of expertise meet our client needs. If our area of specialization matches our client requirements, we will provide a quotation. If the quote is accepted, we draw a contract covering the scope of the work, deadline, and legal obligations of both parties. We then assign a project manager for the translation. His/her responsibilities will be to oversee the translator(s), to establish a workflow and timetable, and to maintain communication with the customer. The typical workflow consists of:

Step 1: Establish a workflow and timetable.

Step 2: Compiling glossaries, customer specific terminology, a style guide, and a brand guide.

Step 3: Translating the document(s).

Step 4: Proofreading the document(s) for terminology consistency, accuracy, language flow, grammatical and syntax errors, and localization.

Step 5: On time document delivery and customer follow-up to ensure complete satisfaction.

Our translators are all native speakers and are able to capture the nuances in source language and convey them accurately in the target language. In addition, we maintain an extensive library of glossaries for subject specific matters.

Translation Services - Our Guaranty

As a member of the American Translators Association, we strictly adhere to the Code of Professional Conduct and Business Practices to ensure our clients best interests.

What Does it Mean for our Clients?

1. to convey meaning between people and cultures faithfully, accurately, and impartially;
2. to hold in confidence any privileged and/or confidential information entrusted to us in the course of our work;
3. to represent our qualifications, capabilities, and responsibilities honestly and to work always within them;
4. to enhance those capabilities at every opportunity through continuing education in language, subject field, and professional practice;
5. to act collegially by sharing knowledge and experience;
6. to define in advance by mutual agreement, and to abide by, the terms of all business transactions among ourselves and with others;
7. to ask for and offer due recognition of our work, and compensation commensurate with our abilities; and
8. to endeavor in good faith to resolve among ourselves any dispute that arises from our professional interactions.